Luckymate Terms and Conditions
Know the rules before you deposit. This page breaks down the key terms that govern your Luckymate account — from eligibility and bonuses to withdrawals and disputes — so you can play with your eyes open. Luckymate is licensed by the UK Gambling Commission under account number 48789 and operated by Anakatech Interactive Limited, registered in Malta (company number 61918).
General terms
Luckymate’s terms bind you the moment you register an account. By signing up, you accept the full Terms and Conditions, confirm you are 18 or over, and confirm you are legally permitted to gamble in the United Kingdom under a UK Gambling Commission licence.
Acceptance of terms and eligibility
- You must be at least 18 years old — the legal minimum age for gambling in the UK.
- You must register with accurate personal details. False information can lead to account closure and forfeiture of funds.
- One account per person. Duplicate accounts breach the terms and can be closed without notice.
- By creating an account you also accept the operator’s privacy policy. Details here: Luckymate privacy policy.
Account responsibilities and prohibited activities
Keep your login credentials private — you are responsible for all activity on your account. Prohibited behaviour includes using another person’s payment method, colluding with other players, exploiting software errors, and any form of fraud or money laundering. Luckymate may suspend or close accounts and withhold funds where it reasonably suspects a breach. Safer gambling tools — deposit limits, session reminders, reality checks, time-outs, self-exclusion and GAMSTOP — are available to every account holder. More on that here: Luckymate responsible gambling.
Bonus terms and wagering
Luckymate’s welcome offer is Bet £10 and get 50 bonus spins on Big Bass Splash, with promo code MATE50. Key figures: £10 minimum deposit, £10 in slot bets to release the spins, £5 total spin value at £0.10 per spin, x1 wagering, £1 max contribution to wagering, £100 max cashout from winnings, 7-day expiry, and spins valid for 24 hours. T&Cs apply.
Bonus eligibility and claiming process
Follow these steps to claim the offer:
- Register a new Luckymate account.
- Deposit at least £10 using Visa debit, Mastercard debit, Apple Pay or Google Pay — only these methods qualify.
- Enter promo code MATE50 when prompted.
- Stake £10 in slot bets to unlock the 50 bonus spins on Big Bass Splash.
Spins are valid for 24 hours once credited, and the overall offer carries a 7-day expiry. Miss either window and the spins and any associated winnings lapse.
Wagering requirements and restrictions
- x1 wagering applies to spin winnings — notably low compared to typical market offers.
- £1 max contribution to wagering per bet.
- £100 max cashout from winnings generated by the spins.
- Deposits by Skrill, Neteller, PaySafeCard, Trustly or bank transfer do not qualify for the welcome offer, even though they are accepted for regular play.
Always read the promotional terms on the operator’s site before opting in. Bonus abuse — such as minimal-risk wagering patterns — can void the bonus and winnings.
Deposits and withdrawals
Luckymate supports Visa Debit, Mastercard Debit, Apple Pay, Google Pay, Skrill, Neteller, PaySafeCard, Trustly and Bank Transfer, with a £10 minimum deposit and a £10 minimum withdrawal. There is no maximum withdrawal limit, and the casino charges no payment fees.
Payment processing terms
- Deposits start at £10 across all listed methods; PaySafeCard is deposit-only.
- Withdrawals start at £10, and Visa & Mastercard debit, Skrill and Neteller payouts are documented as instant once processed.
- Under Luckymate’s Cash-out Policy, withdrawals are processed as quickly as possible after verification — usually within the same business day, and in some cases no later than 3 business days.
- Withdrawal requests totalling over £1,000 may require additional verification.
Verification requirements and withdrawal conditions
KYC verification is required before your first withdrawal. Expect to supply: proof of ID (passport, birth certificate, driving licence or ID card), proof of payment method (image of your debit card front and back, or an eWallet login), proof of address (utility bill or bank statement dated within the last 3 months), and a selfie. According to the operator, verification shouldn’t take more than a couple of days — submit clear documents early to avoid payout delays. Withdrawals are returned to the method used for deposit where possible.
Dispute resolution
Raise any complaint with Luckymate’s support team first — via live chat (8am–11pm Monday to Friday, 10am–10pm Saturday and Sunday), the contact form, or support@luckymate.co.uk. If the operator’s final response doesn’t resolve the issue, you can escalate to an approved Alternative Dispute Resolution body, and UK players retain recourse through the UK Gambling Commission’s framework.
Complaint procedure
- Contact support with your account details and a clear description of the issue.
- Allow the operator to investigate and issue a final response.
- If unresolved, escalate to the operator’s nominated ADR provider.
Governing law and jurisdiction
Luckymate operates for UK players under UK Gambling Commission licence 48789. Your contract is with Anakatech Interactive Limited, and the terms are governed by the applicable laws stated in the operator’s own Terms and Conditions — read the governing law clause on the operator’s site before playing.
Frequently asked questions about Luckymate
Is Luckymate legal in United Kingdom?
Yes. Luckymate is licensed by the UK Gambling Commission under account number 48789 and operated by Anakatech Interactive Limited, registered in Malta (company number 61918). UK players aged 18 or over can legally register and play under this licence.
How do I create a Luckymate account?
Visit the Luckymate website — there’s no native app, so use the mobile-optimised site — and complete the registration form with accurate personal details. You must be 18 or over. Verify your email, then deposit at least £10 to start playing.
What payment methods does Luckymate support in United Kingdom?
Luckymate accepts Visa Debit, Mastercard Debit, Apple Pay, Google Pay, Skrill, Neteller, PaySafeCard (deposits only), Trustly and Bank Transfer. The minimum deposit is £10, the minimum withdrawal is £10, and the casino charges no payment fees.
How do I claim the Luckymate welcome bonus?
Register, deposit at least £10 using Visa debit, Mastercard debit, Apple Pay or Google Pay, and enter promo code MATE50. Stake £10 in slot bets to receive 50 bonus spins on Big Bass Splash. Spins carry x1 wagering, a £100 max cashout, and are valid for 24 hours.
Read the terms, verify your account early, and claim the welcome offer with a qualifying deposit method.